Refund policy
Return Window
Returns are accepted within 14 days of delivery. Requests submitted after this period will be denied.
Return Eligibility
To qualify for a return, items must:
- Be unused and unopened
- In original packaging
- In resellable condition
- Not tampered with
Final Sale / Non-Returnable Items
For safety, hygiene, and product integrity:
- Opened fragrances cannot be returned
- Used items cannot be returned
- Items returned damaged, used, or opened will be rejected
Return Shipping
Customers are responsible for all return shipping costs. We strongly recommend trackable shipping. The Fragrance Vault is not responsible for lost return shipments.
Refund Method
We do not issue cash refunds. Approved returns receive store credit only.
Store credit is issued after inspection confirms the item meets return requirements.
Chargeback / Dispute Protection
Filing a chargeback or payment dispute before contacting us to resolve an issue is considered fraud. We reserve the right to:
- Deny future orders
- Submit evidence to payment processors
- Pursue recovery of fraudulent claims
Fraud / Abuse Protection
We reserve the right to refuse returns, refunds, or store credit if:
- Return abuse is suspected
- Item condition is misrepresented
- Customer attempts to bypass policy
- Multiple excessive return requests occur
Damaged / Incorrect Items
Report within 48 hours of delivery with photos to:
otpreach@yahoo.com
Failure to report within 48 hours voids replacement eligibility.
Unauthorized Returns
Returns sent without approval will be refused and not refunded.
